Terms & Conditions

Online shop Terms & Conditions

  • Trans Pacific Marine Limited is based in Auckland, New Zealand
  • All prices include GST, and are in New Zealand dollars (NZD)
  • Deliveries to locations outside New Zealand are subject to additional postal charges
  • Any return of goods is subject to our returns policy (below).
  • A street address will be required for courier delivery
  • Prices are current at time of publishing and are subject to change without notice.
  • These terms and conditions are subject to change without notice.


A certain amount of personal information is collected as part of the order process (name, email, phone number etc) and this is required only for fulfilling your order. We will only contact you in relation to your order, unless you specifically opt-in to other communications. Your credit card information is encrypted using SSL technology while it is being sent to Trans Pacific Marine and our payment provider (look for the padlock in your browser). Your card details are not stored anywhere in our system after the order is complete.

Visits to this website are logged. These logs of information are primarily used to better understand how people use our site. This analysis is done using the Google analytics service. Google's privacy policy may be found at www.google.com/analytics/en-GB/tos.html (see section 8 for privacy related info).

Return and Refunds

If there is a defect with the item you have purchased, we will meet our obligations under the consumer guarantees act (New Zealand orders only). Returns and refunds will be at the discretion of Trans Pacific Marine Ltd. Requests for returns/refunds are to be lodged with the company within 7 working days of the invoice date.

Delivery times

All delivery timeframes are approximate only, and rural delivery orders may take longer to deliver.

  • New Zealand orders: 1-3 working days
  • International orders: 3-10 working days
If a delay is expected due to low stock or any other reason, we will notify you by email or phone and you can advise us if you would prefer to cancel the order.

Dispute resolution policy

Please contact us if you have any queries relating to your order.